The Problem: Why This Costs You Sales
The phone rings. It is a regular customer who orders the same products every two weeks. They read out quantities, your rep types them in, confirms the total, and hangs up. Fifteen minutes gone. Multiply that by a dozen repeat customers a day, and your rep just spent three hours being an order-taker instead of a salesperson.
The customer does not love the process either. They have to call during business hours, wait for the rep to pick up, and hope the rep gets the quantities right. They would rather just log in and reorder, like they do with every other supplier in their life.
The hidden cost is opportunity. Every minute your rep spends processing routine reorders is a minute they are not spending on new business, upselling existing accounts, or visiting prospects. The highest-value activity a rep can do is build relationships and grow accounts. Taking phone orders is the lowest.
Before vs. After SalesProHub
See how field sales teams transform their daily workflow
Before
- Reps spend hours daily taking routine reorder calls
- Customers can only order during business hours by phone
- Phone orders are error-prone due to miscommunication
- High-value selling time consumed by low-value admin work
After SalesProHub
- Customers reorder themselves via branded self-service portal
- Orders can be placed 24/7 without waiting for a rep
- Pre-filled orders from history reduce errors to near zero
- Reps reclaim hours daily for relationship-building and growth
How SalesProHub Solves This
SalesProHub includes a customer portal where your customers can browse the product catalog, place reorders from their history, and track order status, all without calling a rep. Reps are freed to focus on relationship-building and new business.
Features That Make It Happen
Purpose-built tools for field sales teams
Customers get their own login to a branded portal where they can browse products, add items to a cart, and place orders. The experience is similar to any modern e-commerce site, so there is no learning curve.
Your full product catalog is available in the portal with descriptions, images, pricing, and availability. Customer-specific pricing is displayed automatically based on their account tier or negotiated rates.
Customers can view their complete order history and reorder any previous order with one click. Quantities are pre-filled from the last order, and the customer adjusts as needed.
Customers can view and download invoices for past orders directly from the portal. This reduces inbound calls to your admin team about billing questions and lost invoices.
Frequently Asked Questions
Yes. The product catalog can be customized per customer or customer group. Pricing, product availability, and minimum order quantities can all be configured at the customer level.
Yes. When a customer places a self-service order, their assigned rep receives a notification. The rep can review the order and follow up if needed, but they did not have to process it manually.
Customers can still contact their rep for assistance. The self-service portal handles routine reorders. Complex orders, custom quotes, and special requests still go through the rep, which is exactly where their expertise adds value.
Related Problems We Solve
Stop Wasting Time on CRM Data Entry
72% of field sales reps spend over 60 minutes per day on manual data entry
Learn moreStop Letting Follow-Ups Fall Through the Cracks
80% of sales require 5 or more follow-ups to close, yet most reps give up after just 1 or 2 attempts
Learn moreAutomate Recurring Orders and Stop Re-Entering Them
Manual processing of recurring orders consumes significant rep time that could be spent on revenue-generating activities
Learn more